Contact

Last updated: February 18, 2026

1. General Inquiries

For general questions about our services, pricing, partnerships, or any other business-related matters, please contact us at [email protected]. We aim to respond to all inquiries within 24 hours.

2. Technical Support

For technical support regarding your servers, billing issues, or account-related questions, you can reach us through our Discord server or Telegram channel. Our support team is available 24/7 and speaks both English and German.

3. Abuse Reports

To report abuse, illegal activity, or violations of our Terms of Service originating from our network, please contact us at [email protected]. Please include as much detail as possible, including IP addresses, timestamps, and evidence of the abuse.

4. Government & Law Enforcement

For law enforcement or government requests, please email [email protected] with your official documentation and credentials. We cooperate with lawful requests in accordance with applicable laws and our privacy policy. All requests must be submitted in writing.

5. Response Times

We strive to respond to all inquiries as quickly as possible. General and business inquiries are typically answered within 24 hours. Technical support via Discord and Telegram is available in real-time during most hours. Abuse reports are reviewed and acted upon within 48 hours.